CRM revenge

Previously I've written about the delights of telephone sales calls and some fun methods of dealing with such calls. I've just been sent this fantastic story of an elderly woman who writes a letter to her bank advising it of new processes for dealing with her as a customer - in essence turning the automated systems used by so many companies on their head.

http://finlandsfinest.blogspot.com/2008/10/forward-that-cracked-me-up.html

I can't wait for the first chance to put this one to use....!

I'm already thinking to follow the current ideas and request that they send me the company address so that I can write to them to inform them of the procedure to follow to contact me with appropriate security processes.

Still not made the picture for January where I live yet, and only 12 days to go.

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